{"id":11,"date":"2026-03-22T00:55:51","date_gmt":"2026-03-22T00:55:51","guid":{"rendered":"http:\/\/localhost:8888\/EquanimityOne\/?page_id=11"},"modified":"2026-03-27T02:53:46","modified_gmt":"2026-03-27T02:53:46","slug":"support","status":"publish","type":"page","link":"https:\/\/equanimityone.com\/index.php\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<style>\n.ss-support-hero {\n  position: relative;\n  overflow: hidden;\n  width: calc(100% - 28px);\n  margin: 0 auto 48px;\n  padding: 48px 44px;\n  border-radius: 30px;\n  background:\n    radial-gradient(circle at top left, rgba(47,111,237,0.18), transparent 30%),\n    radial-gradient(circle at 82% 20%, rgba(47,111,237,0.12), transparent 24%),\n    linear-gradient(135deg, #ffffff 0%, #f4f8ff 100%);\n  box-shadow: 0 28px 72px rgba(19,34,56,0.12);\n}<\/p>\n<p>.ss-support-kicker {\n  display: inline-block;\n  margin-bottom: 18px;\n  padding: 8px 14px;\n  border-radius: 999px;\n  background: rgba(47,111,237,0.12);\n  color: #2f6fed;\n  font-size: 13px;\n  font-weight: 700;\n  letter-spacing: 0.04em;\n  text-transform: uppercase;\n}<\/p>\n<p>.ss-support-title {\n  margin: 0 0 18px;\n  color: #132238;\n  font-size: clamp(38px, 4.3vw, 56px);\n  line-height: 1.04;\n  font-weight: 800;\n}<\/p>\n<p>.ss-support-copy {\n  margin: 0;\n  max-width: 720px;\n  color: #46596e;\n  font-size: 20px;\n  line-height: 1.68;\n}<\/p>\n<p>.ss-support-points {\n  display: grid;\n  gap: 18px;\n  margin: 34px 0 0;\n}<\/p>\n<p>.ss-support-point {\n  color: #1f3148;\n  font-size: 16px;\n  line-height: 1.78;\n}<\/p>\n<p>.ss-support-contact-card {\n  padding: 24px 24px 22px;\n  border-radius: 22px;\n  background: rgba(255,255,255,0.86);\n  border: 1px solid rgba(47,111,237,0.10);\n  box-shadow: 0 20px 42px rgba(19,34,56,0.10);\n}<\/p>\n<p>.ss-support-contact-card strong {\n  display: block;\n  margin-bottom: 12px;\n  color: #132238;\n  font-size: 23px;\n  line-height: 1.2;\n}<\/p>\n<p>.ss-support-contact-email {\n  display: inline-block;\n  margin: 0 0 16px;\n  color: #2f6fed;\n  font-size: 19px;\n  font-weight: 700;\n  text-decoration: none;\n}<\/p>\n<p>.ss-support-contact-list {\n  margin: 0;\n  padding-left: 18px;\n  color: #33475d;\n}<\/p>\n<p>.ss-support-contact-list li {\n  margin: 0 0 8px;\n}<\/p>\n<p>.ss-support-contact-note {\n  margin: 14px 0 0;\n  color: #5b6f84;\n  font-size: 15px;\n  line-height: 1.6;\n}<\/p>\n<p>.support-ui-label {\n  font-family: -apple-system, \"system-ui\", \"Segoe UI\", Roboto, Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif, \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\";\n  font-size: inherit;\n  background: transparent;\n  color: inherit;\n  padding: 0;\n  border: 0;\n  border-radius: 0;\n  box-shadow: none;\n  font-weight: 600;\n}<\/p>\n<p>@media (max-width: 980px) {\n  .ss-support-hero {\n    width: calc(100% - 18px);\n    padding: 34px 24px;\n    border-radius: 22px;\n  }\n}\n.ss-support-hero-grid {\n  display: grid;\n  grid-template-columns: minmax(0, 1.12fr) minmax(320px, 0.88fr);\n  gap: 32px;\n  align-items: start;\n}<\/p>\n<p>@media (max-width: 980px) {\n  .ss-support-hero-grid {\n    grid-template-columns: 1fr;\n  }\n}\n@media (max-width: 980px) {\n  .ss-support-hero-grid {\n    display: block !important;\n  }<\/p>\n<p>  .ss-support-contact-card {\n    margin-top: 24px;\n    width: 100%;\n  }\n}\n<\/style>\n<section class=\"ss-support-hero\">\n<div class=\"ss-support-hero-grid\">\n<div style=\"min-width:0;\">\n<div class=\"ss-support-kicker\">Support for SiteSilo<\/div>\n<h2 class=\"ss-support-title\">Get help quickly, with clear guidance and a direct way to reach us.<\/h2>\n<p class=\"ss-support-copy\">Use the guide below for quick answers, first-download help, and settings explanations. If you still need help, email us and include a short description of what happened so we can help faster.<\/p>\n<div class=\"ss-support-points\">\n<div class=\"ss-support-point\"><strong>Start with Quick Start.<\/strong> It is the fastest path if you are new to SiteSilo.<\/div>\n<div class=\"ss-support-point\"><strong>Use Main Window Guide and Settings Guide.<\/strong> They explain what each control does in plain language.<\/div>\n<div class=\"ss-support-point\"><strong>Use Common Questions.<\/strong> It is the best place to check before sending a support email.<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"ss-support-contact-card\" style=\"min-width:0;\">\n      <strong>Contact support<\/strong><br \/>\n      <a class=\"ss-support-contact-email\" href=\"mailto:support@equanimityone.com\">support@equanimityone.com<\/a><\/p>\n<ul class=\"ss-support-contact-list\">\n<li>Your macOS version<\/li>\n<li>The website you tried to download<\/li>\n<li>A short note about what happened<\/li>\n<\/ul>\n<p class=\"ss-support-contact-note\">A screenshot is also helpful if something looks wrong on screen.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<h2>Quick Start<\/h2>\n<h3>What SiteSilo does<\/h3>\n<p>SiteSilo is a Mac app that saves a browsable offline copy of a website into a folder on your Mac.<\/p>\n<h3>What you need before you start<\/h3>\n<ul>\n<li>A website address<\/li>\n<li>A folder on your Mac where you want the downloaded files saved<\/li>\n<\/ul>\n<h3>How to do your first download<\/h3>\n<ol>\n<li>Open SiteSilo.<\/li>\n<li>In <span class=\"support-ui-label\">Website URL<\/span>, enter the website address you want to save.<\/li>\n<li>In <span class=\"support-ui-label\">Destination<\/span>, choose the folder where the download will go.<\/li>\n<li>Leave the other settings alone if you are new and want the simplest starting point.<\/li>\n<li>Click <span class=\"support-ui-label\">Download Website<\/span>.<\/li>\n<li>Watch <span class=\"support-ui-label\">Run Status<\/span> and <span class=\"support-ui-label\">Live Log<\/span> while SiteSilo works.<\/li>\n<li>When the download finishes, use <span class=\"support-ui-label\">Open Folder<\/span>, <span class=\"support-ui-label\">Copy Report<\/span>, <span class=\"support-ui-label\">Export Report<\/span>, or <span class=\"support-ui-label\">Export ZIP<\/span> if needed.<\/li>\n<\/ol>\n<h2>Main Window Guide<\/h2>\n<h3>Header area<\/h3>\n<ul>\n<li><span class=\"support-ui-label\">SiteSilo<\/span>: The app name.<\/li>\n<li><span class=\"support-ui-label\">Show Checklist<\/span>: Opens or restores the quick checklist if you want step-by-step guidance.<\/li>\n<li><span class=\"support-ui-label\">Help<\/span>: Opens the built-in help screen.<\/li>\n<\/ul>\n<h3>Download Setup<\/h3>\n<ul>\n<li><span class=\"support-ui-label\">Website URL<\/span>: Where you paste or type the website address.<\/li>\n<li><span class=\"support-ui-label\">Paste<\/span>: Pastes a website address from your clipboard.<\/li>\n<li><span class=\"support-ui-label\">Destination<\/span>: Shows the folder where the download will be saved.<\/li>\n<li><span class=\"support-ui-label\">Change Folder<\/span>: Lets you choose a different destination folder.<\/li>\n<li><span class=\"support-ui-label\">Max Pages<\/span>: The page limit for the download.<\/li>\n<li><span class=\"support-ui-label\">Depth<\/span>: How many levels of links SiteSilo should follow away from the starting page.<\/li>\n<li><span class=\"support-ui-label\">Quick Presets<\/span>: A faster starting point for common website types.<\/li>\n<li><span class=\"support-ui-label\">Download Website<\/span>: Starts the download.<\/li>\n<li><span class=\"support-ui-label\">Stop<\/span>: Stops a download that is already in progress.<\/li>\n<li><span class=\"support-ui-label\">Quick Run Options<\/span>: Shows a small set of common download options.<\/li>\n<\/ul>\n<h3>Run Status<\/h3>\n<ul>\n<li>Shows the current state of the download before, during, and after it finishes.<\/li>\n<li>During a download, it shows progress, counts, and current activity.<\/li>\n<li>After a download, it shows the outcome and the action buttons.<\/li>\n<\/ul>\n<h3>Live Log<\/h3>\n<ul>\n<li>Shows a line-by-line record of what SiteSilo is doing.<\/li>\n<li>Useful for seeing which pages and files were downloaded and whether anything failed.<\/li>\n<\/ul>\n<h2>Buttons And Actions<\/h2>\n<h3>Main actions after a download<\/h3>\n<ul>\n<li><span class=\"support-ui-label\">Open Folder<\/span>: Opens the destination folder in Finder.<\/li>\n<li><span class=\"support-ui-label\">Retry Failed<\/span>: Tries the failed items again.<\/li>\n<li><span class=\"support-ui-label\">Copy Report<\/span>: Copies the download report to the clipboard.<\/li>\n<li><span class=\"support-ui-label\">Export ZIP<\/span>: Makes a ZIP file of the downloaded folder.<\/li>\n<li><span class=\"support-ui-label\">More Results<\/span>: Opens extra result actions.<\/li>\n<li><span class=\"support-ui-label\">Utilities<\/span>: Opens extra utility actions, such as <span class=\"support-ui-label\">Restore Purchases<\/span>.<\/li>\n<\/ul>\n<h3>Support actions<\/h3>\n<ul>\n<li><span class=\"support-ui-label\">Help<\/span>: Opens the built-in quick help screen.<\/li>\n<li><span class=\"support-ui-label\">Show Checklist<\/span>: Shows the beginner checklist if it is hidden.<\/li>\n<li><span class=\"support-ui-label\">Open Settings&#8230;<\/span>: Opens the full Settings window.<\/li>\n<\/ul>\n<h2>Checklist Guide<\/h2>\n<h3>What the checklist is<\/h3>\n<p>The checklist is a built-in beginner guide inside the app. It helps you move through the first download in a calmer, step-by-step way.<\/p>\n<h3>What the checklist does<\/h3>\n<ul>\n<li>It shows the basic stages of using the app.<\/li>\n<li>It updates as you complete key parts of the workflow.<\/li>\n<li>It can be hidden, shown again, expanded, or collapsed.<\/li>\n<\/ul>\n<h3>When to use it<\/h3>\n<ul>\n<li>Use it if you are new to the app.<\/li>\n<li>Ignore it if you already know the workflow and want a simpler screen.<\/li>\n<\/ul>\n<h2>Help Screen<\/h2>\n<h3>What the Help screen explains<\/h3>\n<ol>\n<li>Enter a website URL.<\/li>\n<li>Click <span class=\"support-ui-label\">Download Website<\/span>, then choose a folder.<\/li>\n<li>Watch progress and the live log.<\/li>\n<li>Use the result actions when the download is done.<\/li>\n<li>Retry failures if needed.<\/li>\n<\/ol>\n<h3>Tip shown in Help<\/h3>\n<p>Keep <span class=\"support-ui-label\">Same Domain Only<\/span> turned on if you want to avoid crawling far beyond the website you meant to save.<\/p>\n<h2>Settings Guide<\/h2>\n<h3>Download tab<\/h3>\n<p>This tab controls the default behavior for new downloads.<\/p>\n<ul>\n<li><span class=\"support-ui-label\">Timeout (seconds)<\/span>: How long SiteSilo waits before giving up on a request.<\/li>\n<li><span class=\"support-ui-label\">Max Asset Size (MB)<\/span>: Skips files larger than the limit you set. <span class=\"support-ui-label\">No Limit<\/span> means no size cap.<\/li>\n<li><span class=\"support-ui-label\">User-Agent (optional)<\/span>: The name SiteSilo sends to websites when making requests.<\/li>\n<\/ul>\n<h3>Crawl Rules tab<\/h3>\n<p>This tab controls which pages SiteSilo is allowed to follow.<\/p>\n<ul>\n<li><span class=\"support-ui-label\">Same Domain Only<\/span>: Only follows links that stay on the same website.<\/li>\n<li><span class=\"support-ui-label\">Respect robots.txt<\/span>: Obeys the website&#8217;s crawler rules.<\/li>\n<li><span class=\"support-ui-label\">Skip Query Strings In Crawl<\/span>: Treats addresses with different query values as the same page for crawling purposes.<\/li>\n<li><span class=\"support-ui-label\">URL Filters (optional)<\/span>: Lets you include or exclude address patterns more precisely.<\/li>\n<\/ul>\n<h3>Post-Run tab<\/h3>\n<p>This tab controls what SiteSilo does automatically after a download finishes.<\/p>\n<ul>\n<li><span class=\"support-ui-label\">Open Folder When Done<\/span>: Opens the destination folder automatically when the download finishes.<\/li>\n<\/ul>\n<h2>Common Questions<\/h2>\n<h3>Why did a website not download fully<\/h3>\n<p>Some websites block crawlers, load content in unusual ways, or depend heavily on browser-only behavior that is harder to save as a normal offline copy.<\/p>\n<h3>Where are my downloaded files<\/h3>\n<p>They are saved in the folder shown in <span class=\"support-ui-label\">Destination<\/span>.<\/p>\n<h3>How do I retry failed items<\/h3>\n<p>After a download finishes, click <span class=\"support-ui-label\">Retry Failed<\/span>.<\/p>\n<h3>Do I need an account<\/h3>\n<p>No. SiteSilo does not require an account.<\/p>\n<h2>Before You Email Support<\/h2>\n<ul>\n<li>Tell us which macOS version you are using.<\/li>\n<li>Tell us what website you tried to download.<\/li>\n<li>Describe what happened.<\/li>\n<li>Include a screenshot if helpful.<\/li>\n<\/ul>\n<p><strong>Questions, bug reports, feedback? We love hearing from you. Reach out to us at: <a href=\"mailto:support@equanimityone.com\">support@equanimityone.com<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support for SiteSilo Get help quickly, with clear guidance and a direct way to reach us. Use the guide below for quick answers, first-download help, and settings explanations. If you still need help, email us and include a short description of what happened so we can help faster. Start with Quick Start. It is the&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/equanimityone.com\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/equanimityone.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/equanimityone.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/equanimityone.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/equanimityone.com\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":22,"href":"https:\/\/equanimityone.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":190,"href":"https:\/\/equanimityone.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/190"}],"wp:attachment":[{"href":"https:\/\/equanimityone.com\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}